Fire Department Federal Credit Union
If you have a
complaint regarding the regulation of your Federal Credit Union, you may file a formal complaint by sending us a letter - no special form is required - to the NCUA regional office for your state listed below.
Before you contact us, please contact the credit union to attempt to correct the problem. You can do this over the phone, in person or in writing. If you believe the credit union's staff is unresponsive to your inquiry or complaint, address your concerns in writing to the president or chief executive officer of the credit union or the credit unions supervisory committee.
Letter, Fax, or E-mail should Identify:
and address of the credit union
description of what action you want the credit union to take to resolve the problem
Legible photocopies of supporting documentation (if you have it) Do not send us your original statements or other documents.
A copy of any written
correspondence you have already had with the federal credit union regarding the issue at hand and any reply
your name and postal address in
the letter, fax or
will acknowledge its receipt
- log it
sk the credit union’s supervisory committees to conduct an investigation.
the supervisory committee to reply directly to you, or delegate staff to reply, and send a copy to us.
does it take?
The process generally takes from two to six weeks. Depending on the credit union's response or the type of
complaint, we may take additional steps or use a different approach. If we do, we will notify you in writing.
NCUA cannot represent consumers in settling claims or recovering damages. However, if your complaint brings a violation to our
attention, we will take steps to ensure the federal credit union complies with applicable laws and regulations.
As a regulator,
operate or control credit unions, nor do we establish their operating policies and procedures. We do not have the authority to overturn individual lending decisions made by credit unions. We also cannot dictate the range of services they offer. NCUA cannot offer
legal or accounting assistance.
Complaints caused by error or misunderstanding are often resolved voluntarily by the credit union. However, many complaints stem from factual or contractual disputes between the federal credit union and the member. If you and the
union are unable to reach a mutually agreeable settlement in such a situation, only a court of law can impose a remedy and award damages. We recommend you consult an attorney for
want to consider pursuing a legal remedy.
(Complainant's Full Name)
Complainant's Full Address: Include City/Town, Province and Postal Code) (Home
Telephone Number) (Work Telephone Number)
CREDIT UNION COMPLAINT FORM
Name, Address and Telephone
of Credit Union:
_ Account_ Financing
_ Investment_ Other
is regarding an
financing agreement, or investment complete the following:
Account Number(s)Type of
For Office Use Only:
you discussed your complaint
with a staff member
the manager of
the credit union?
If yes, indicate the name of the
spoke to, the date and the
details of the discussion.
5. Attach copies of your account
statements and/or financial
agreement (if applicable)and copies of any
or other papers in your possession which
assistance, including any letter(s)
have sent to
from the credit union.
a brief description of your complaint
including relevant dates.(If more space is needed, attach.
7. What do you consider to
be a fair resolution of your complaint?
8.Name, Address and
Telephone Number of contact person, if other than
#s 1 to 8 of this form and attached
required in #5?
Form - Disclosure of Information – Important Notice
following is an authorization form that
the Registrar of Credit Unions to
use and disclose your personal information to
and entities. Please
read it over
you have any questions about this
form, please call or write to
the address and telephone number indicated on the front of the complaint
information on the complaint form is being
by the Registrar of Credit Unions under the
of The Credit Union Act, 1998.By
consenting to the Registrar and
of the public
Saskatchewan employed in the office of the
to use and disclose the personal information contained in
form and any additional
_ For the purpose
and enforcing The Credit Union Act,1998;
the purpose of investigating and resolving your
any ot her purpose for
which the information
or for a use
with that purpose.
3. In particular, you are consenting to the
use and disclosure of the
information you have provided
to the following persons
you have the complaint;
_ Credit Union Central of Saskatchewan;
_ Government ministries;
_ Self-regulatory agencies or associations;
insurance providers (such
as Credit Union Deposit Guarantee
Corporation and Canada Deposit Insurance
or brokers related to your complaint;
_ Your employer, if your complaint
involves your employer.
or entities listed in clause 3 above, which you do not wish
us to disclose personal information
or entities below.
I hereby authorize
Unions to use
my complaint to the persons
and entities listed in clause 3, as required. I
have not consented
to the disclosure
of personal information to the
in clause 4 (if
Individual Completing Form (if other than Complainant)
Please note that
if you are submitting this complaint
form on behalf
must sign this authorization
Return your completed,signed complaint
form and authorization
delivery to the Financial Institutions
at the address indicated on the top of the